Legal

Refund & Cancellation Policy

Last updated: September 2026

This policy explains when you are entitled to a refund for purchases made on Resilink. All payments are processed by Razorpay; approved refunds are returned to your original payment method. The rules below cover subscriptions, 1-on-1 advisor sessions and one-time content unlocks when those purchases are available.

1. Premium subscriptions

Subscriptions are currently closed. We have taken paid plans down while we finish the tools behind them, and no subscription has been sold. The terms below remain published so they are on record, and would apply if plans reopen.

Subscriptions (monthly / quarterly / half-yearly / yearly) are billed in advance for the chosen period.

7-day cooling-off: if you have not used any premium feature, you may request a full refund within 7 days of the first charge.
Cancellation: you can cancel anytime from Account → Billing. Your premium access continues until the end of the current billing period; we do not charge again after that. Cancelling mid-period does not create a pro-rata refund for the unused days.
After the cooling-off window, a started billing period is non-refundable except where required by law.

2. 1-on-1 advisor sessions

Contact support to request a cancellation, reschedule or refund. The time you contact us determines the notice period below. These requests are reviewed by our team; leaving a call or submitting a rating does not automatically cancel or refund a booking.

You cancel more than 24 hours before the slot: full refund after support confirms the cancellation; an unused future slot is released when the full refund is processed.
You cancel within 24 hours of the slot: no refund. You may request one reschedule through support, subject to the notice period below and the advisor's availability. A request does not change the booking until support confirms it.
The advisor does not show up: full refund after support reviews and confirms the missed appointment. Please report it through Contact or the session support form.
You do not show up: no refund.
Rescheduling: one reschedule per booking, with at least 6 hours' notice, arranged through support and subject to the advisor's slots. There is no self-service reschedule control. No new payment is taken for an approved reschedule.

3. One-time content unlocks

A one-time unlock delivers a specific piece of premium content immediately. Because the content is accessible the moment payment succeeds, unlocks are non-refundable once the content has been opened. If an unlock is charged but the content never becomes accessible due to a technical fault on our side, we refund it in full.

4. Failed, duplicate & pending payments

A charge only unlocks anything once our servers confirm the payment with Razorpay — never from the payment pop-up alone. If you are charged but the order does not complete, or you are charged twice for the same item, contact support with the order reference and payment details. Our team checks the provider records and arranges any refund due. A pending or failed screen alone does not confirm that a refund has been issued.

5. How to request a refund

Open Account → Billing to find the payment, then contact support with its order reference, date and the reason for your request. Refund requests are reviewed by our team; Billing does not currently offer an automatic refund action. Approved refunds are returned to your original payment method through Razorpay, typically within 5–7 business days (your bank may take a little longer to post it).

Questions about a specific charge? Contact us with your order reference and we'll help.